Choose a business job
Choose a task with an observable result, an owner, and a way back to manual work.
Customer support
Sort requests and prepare replies for review.
Operations
Prepare intake records and reconcile reports.
Sales
Turn notes into verified follow-up drafts.
Compare the task, not the department
| Task | Useful output | Keep with a person |
|---|---|---|
| Support triage | Category and sourced draft | Sending, refunds, account access |
| Client intake | Validated proposed record | Ambiguous matches and final approval |
| Weekly reporting | Reconciled figures and narrative draft | Source checks and interpretation |
| Sales follow-up | Draft tied to meeting notes | Commitments, deadlines, sending |
When not to build
If the process is rare, still changing, or lacks an owner, keep it manual while you clarify the work. If fixed rules solve it, use ordinary automation. Do not introduce model-directed choices without a reason and a test plan.