Customer support

Help a reviewer understand a request and prepare a source-backed response.

Fit and no-fit

Use a narrow set of recurring questions with an approved FAQ. Escalate refunds, access changes, complaints, and unsupported questions.

Sample flow

Test message → duplicate check → approved FAQ analysis → review queue → human decision.

This is a synthetic design, not a tested business result.

Guided learning sequence

The planned sequence is knowledge preparation → triage playbook → Make walkthrough → difficult-request testing → weekly maintenance. The playbook and illustrative walkthrough exist now; the other dedicated guides are planned.

Support triage playbook → Illustrative Make walkthrough

Ownership and approval

Keep sending and account changes behind human approval. The source owner maintains the FAQ and escalation rules.

Measurement

Measure eligible volume, review time, corrections, exceptions, and duplicate failures. Establish a baseline before claiming improvement.

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